Mystery Shopping
When reviewing sales have you ever wondered if …
- How, why and where your consumers buy and use your products?
- How do you find growth in an omnichannel world?
- Are you presenting the right mix to consumers?
- Are you getting the most from your retail partnerships?
- Are your competitors more appealing to your customers because of better services?
..or maybe you wondered how to increase sales per customer visit?
If you have, then Mystery shopping has your answers.
What is Mystery Shopping?
Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.
The main aims of Mystery Shopping
- To provide customer intelligence. This has two objectives. Firstly, to identify where people and processes are not performing as they should, and secondly to motivate staff by linking performance with rewards and training needs.
- To provide competitive intelligence by using data collected on competitors as a benchmark against which performance can be compared. Indeed, some organizations used the data to benchmark the performance of different outlets.
How can we help?
ARM can guide you through setting up the best program suited to your business.
With ARM you can get the answers to all your questions today. We help you to check Service Quality of your business. Our Mystery Shopping programs can help you perfectly understand your customer needs so that you can vastly improve your sales, service, and business performance today. If it is important for your business to understand the needs of your customers, it is critical to get an objective view of your current service offering
Our Mystery Shopping programs are designed to give you precise and informative reports based on the quality of your service offering so that you can secure your customer base and improve sales efficiency today.
Why Mystery Shopping with ARM?
- More than 10 years of experience in qualitative and quantitative study for mystery shopping and mystery calling.
- Our research consultants are both local and international.
- Field team is well equipped with well-trained interviewers who have done many Mystery shopping projects.